Elephant Books for Kids

Shipping Information

Why isn't there tracking information in my order?

If you do not see any tracking data to your shipment and the estimated delivery date hasn't yet passed, your package should still arrive on time. You will find some common reasons why tracking information is unavailable on our Tracking Shipments Help page.

Free Shipping

To take advantage of FREE Shipping:

Using this shipping option, we fulfill your order within a more cost-efficient way. This enables us to give our savings onto you in the form of free shipping. While it might take some extra time to pack and ship your order, you'll still receive it within the estimated delivery deadline.

International Shipping

We gladly accepts orders from all across the world. Available products, shipping rates and charges can differ according to the delivery address for the order.

To ascertain the shipping rate information specific to your order's destination, find your region.

There could be limitations on where and whether vendors offer international shipping. For details, visit our the vendors international shipping details page.

Your packages may be subject to the customs fees and import duties of the nation to which you've the transaction shipped. These charges are normally the recipient's responsibility. For further details, check out Restrictions (which relate to all international shipments) and Import Fees Deposits within the resellers Overseas shipping page.

Restrictions

The below items can be shipped to just about all destinations outside the U.S.:

* Note: Books that demand special handling since they're extremely heavy (as an example, multi-volume sets) may not be shipped outside the U.S. Should this be so, it will likely be noted within the product detail page.

Limitations

For products shipped internationally, please be aware that any maker warranty might not be valid; manufacturer service options will not be available; product manuals, instructions and safety warnings are probably not in destination country languages; the items (and accompanying materials) may not be made in accordance with destination country standards, specifications, and labeling requirements; as well as the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You're responsible for assuring that the product may be lawfully imported in the destination nation. When ordering the recipient is the importer of record and has to adhere to all laws within the destination country.

Privacy

Your privacy is important to us, so we know you care about how info on the transaction is used and shared. We wish our international customers and customers shipping products internationally to be aware that cross-border shipments are controlled by opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, for instance titles, to our international carriers, and such information may be communicated by carriers to customs authorities in an effort to facilitate customs clearance and satisfy local laws.

Should the order is a gift, the package is noted "Gift," although the price the item continues to be stated within the customs form.

Customs authorities require the value of the gift item to be stated on the package.

Returns & Replacements

The aforementioned terms (including, if applicable, terms associated with the Import Fee Deposit) also apply to the shipment of any replacement product which might be shipped if you experience a problem with the shipment. In the event you return an item to us, you're the exporter in the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. For more information please make use of the "Contact Us" form page.

Shipping Costs and Times by Geographic Region

When orders shipped internationally reach the destination country, they could be governed by customs clearance procedures which could cause delays beyond original delivery estimates.

Sellers often have policies that differ from our terms and conditions. For items you have purchased from a vendor, please visit the applicable seller's policies for any other conditions and terms which may affect your purchase of such merchandise.


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